Terms of Service

Last updated: 8 September 2026

1. About These Terms

These Terms of Service govern access to and use of www.au-manchester.com, including purchases made through the website.

“AU Manchester”, “we”, “us” and “our” refer to the operator of this online store. “Customer”, “you” and “your” refer to a person accessing the website or placing an order.

By using this website, you agree to these Terms, our Privacy Policy, Shipping Policy and Return and Refund Policy.

If you do not agree, do not use the website or place an order.

2. Independent Retailer

AU Manchester is an independent online retailer.

We are not the manufacturer of Manchester products and do not represent this website as the manufacturer’s official corporate website.

Product names and trademarks remain the property of their respective owners and are used to identify products offered through the store.

3. Adults Aged 18 and Over Only

This website and its products are intended only for adults aged 18 years and over.

By accessing the product catalogue or placing an order, you confirm that:

• You are at least 18 years old.

• You are legally permitted to purchase the product in your location.

• You are purchasing for yourself or another legally eligible adult.

• You will not supply the product to a person under 18.

An adult cannot authorise a minor to access the store or purchase tobacco products.

We may request age or identity information where required by law. We may refuse or cancel an order if age eligibility cannot be established.

4. Compliance and Product Availability

Product availability is subject to applicable Commonwealth, state and territory laws.

We may remove a product, restrict delivery to a location, limit an order or cancel an order if we reasonably believe that completing the transaction would be unlawful or inconsistent with a regulatory requirement.

The presence of a product on the website does not guarantee that it can be supplied to every destination.

5. Product Information

We take reasonable steps to describe products accurately.

Packaging, warning labels, colours and external presentation may vary between batches or market versions. Images are provided to help identify products but may not show every packaging change.

Customers should use the complete product and variant name rather than relying only on packaging colour.

Any taste, strength or product-profile description is general information and may be experienced differently by different adults. It is not medical advice and does not mean that one tobacco product is safe or safer than another.

If a specific packaging version is important, contact us before ordering.

6. Health Information

Smoking is addictive and harmful to health. No tobacco product is risk-free.

Nothing on this website should be interpreted as medical advice, a reduced-risk claim or encouragement for a non-smoker to begin smoking.

SMOKING KILLS. Quitting will improve your health.

Quitline: 13 7848
Website: quit.org.au

7. Prices and Payment

Prices are displayed in the currency selected on the website and may change without notice.

The total payable amount is shown before order submission. Available payment methods are displayed during checkout.

Payment may be processed by third-party payment providers. Their separate terms and privacy practices may apply.

We may correct an obvious pricing, description or system error. If an error affects an order already placed, we will contact the customer and offer an appropriate option, which may include cancellation and refund.

8. Orders

Submitting an order does not guarantee acceptance.

We may refuse, limit or cancel an order for reasons including:

• Product unavailability

• Payment failure

• Suspected fraud

• Incorrect customer information

• Age-verification failure

• Delivery restrictions

• Pricing or system errors

• Suspected unlawful resale or supply

• Applicable legal or regulatory requirements

If payment has been received for an order we cannot accept, the affected amount will be refunded to the original payment method.

Customers must provide accurate billing, contact and delivery information.

9. Shipping and Delivery

Orders are fulfilled and delivered in accordance with our Shipping Policy.

Delivery dates are estimates and can be affected by carrier operations, destination, public holidays, weather and other circumstances outside our reasonable control.

Customers are responsible for monitoring tracking information and providing a complete delivery address.

10. Cancellations, Returns and Refunds

Cancellations, returns and refunds are handled under our Return and Refund Policy.

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded under the Australian Consumer Law.

11. Accounts

Customers are responsible for maintaining the confidentiality of their account credentials and for activity conducted through their accounts.

Notify us promptly if you believe an account has been accessed without permission.

We may suspend an account where reasonably necessary to protect customers, investigate fraud, enforce these Terms or comply with law.

12. Acceptable Use

You must not use this website:

• For an unlawful or fraudulent purpose

• To purchase or supply products for a minor

• To submit false identity, payment or delivery information

• To interfere with website security or operation

• To transmit malware or harmful code

• To scrape, copy or reproduce protected content without permission

• To infringe intellectual property or privacy rights

• To impersonate another person

• To submit misleading or fabricated reviews

13. Reviews and User Content

If the website permits reviews or other submissions, you must provide honest content based on your own experience.

You grant us a non-exclusive licence to display and moderate submitted content in connection with the website.

We may remove content that is unlawful, abusive, misleading, unrelated, promotional, fraudulent or infringes another person’s rights.

We do not guarantee that every submission will be published.

14. Intellectual Property

Unless otherwise stated, website text, layout, original graphics and other original content are owned by or licensed to AU Manchester.

You may view the website for personal use. You may not reproduce, commercially exploit or republish original website content without permission.

Third-party brand names and product trademarks belong to their respective owners.

15. Third-Party Services and Links

The website may use or link to payment providers, delivery carriers, analytics services and other third parties.

We are not responsible for an independent third party’s website, content or privacy practices. Customers should review the third party’s applicable terms where appropriate.

16. Service Availability

We do not guarantee that the website will always be uninterrupted or error-free.

We may update, suspend or discontinue part of the website where reasonably necessary for maintenance, security, legal compliance or business operations.

17. Liability and Consumer Rights

To the maximum extent permitted by law, we are not liable for indirect or consequential loss arising from use of the website where that loss was not reasonably foreseeable.

Nothing in these Terms excludes, restricts or modifies:

• Australian consumer guarantees

• Liability that cannot lawfully be excluded

• Any other mandatory right available under applicable law

Where liability can lawfully be limited, it will be limited only to the extent permitted by law.

18. Privacy

Personal information is handled in accordance with our Privacy Policy.

19. Changes to These Terms

We may update these Terms when our services, practices or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date. Changes apply from publication unless another date is stated.

20. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia, together with applicable Commonwealth law.

Courts and tribunals with jurisdiction in New South Wales may hear disputes, subject to any mandatory rights a customer has in another Australian state or territory.

This section should be confirmed against the location and legal identity of the business operating AU Manchester before publication.

21. Contact

Questions about these Terms can be sent to:

Email: service@au-manchester.com