Privacy policy

Privacy Policy

Last updated: 8 September 2026

1. About This Privacy Policy

This Privacy Policy explains how AU Manchester collects, uses, stores and shares personal information when a person visits www.au-manchester.com, creates an account, places an order or contacts us.

AU Manchester is the name used by this online store. Privacy enquiries can be sent to service@au-manchester.com.

This policy should be read together with our Terms of Service, Shipping Policy and Return and Refund Policy.

2. Personal Information We May Collect

Depending on how a person uses the website, we may collect:

Information provided by the customer

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

  • Account information

  • Order details

  • Customer-service messages

  • Return or refund information

  • Reviews or other content submitted through the website

  • Age or identity information where required by law

Transaction information

We may receive information about:

  • Products ordered

  • Order value

  • Payment status

  • Transaction reference

  • Refund status

  • Fraud or security checks

Full payment-card details are generally processed by the payment provider rather than directly stored by AU Manchester.

Technical and usage information

When a person uses the website, we or our service providers may collect:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Referral source

  • Approximate location derived from an IP address

  • Date and time of access

  • Cookie and analytics identifiers

  • Website interaction and diagnostic information

3. How We Collect Information

Personal information may be collected when a person:

  • Visits the website

  • Creates or uses an account

  • Places an order

  • Completes checkout

  • Contacts customer support

  • Requests a cancellation, return or refund

  • Subscribes to email communications

  • Submits a review

  • Interacts with cookies or analytics services

We may also receive limited information from payment providers, delivery carriers, fraud-prevention services and ecommerce service providers.

4. How We Use Personal Information

We may use personal information to:

  • Process and administer orders

  • Confirm payment status

  • Arrange delivery

  • Provide tracking information

  • Communicate about an order

  • Respond to questions and support requests

  • Process cancellations, returns and refunds

  • Detect fraud, misuse and security threats

  • Maintain accounts and website functionality

  • Keep business, tax and transaction records

  • Improve website performance and customer service

  • Comply with legal and regulatory obligations

  • Verify age or identity where required

  • Send marketing communications where consent or another lawful basis applies

We do not intend to use personal information for an unrelated purpose without an appropriate legal basis or notice.

5. Cookies and Similar Technologies

The website may use cookies, pixels, local storage and similar technologies to:

  • Keep the shopping cart functioning

  • Remember preferences

  • Maintain account sessions

  • Protect the website against fraud

  • Measure website traffic and performance

  • Understand how visitors use the website

  • Support marketing where permitted

Browser settings can be used to block or delete cookies. Some website functions may not work correctly if essential cookies are disabled.

Where required, customers will be offered appropriate cookie information or choices.

6. Service Providers

We may disclose information to service providers that help operate the store, including:

  • Ecommerce and website-hosting providers

  • Payment processors

  • Banks and financial institutions

  • Delivery carriers and fulfilment providers

  • Email and customer-support services

  • Analytics providers

  • Fraud-prevention and security services

  • Professional advisers

  • Government or regulatory authorities where legally required

Service providers should receive only the information reasonably required to perform their services.

We do not sell personal information as a standalone commercial product.

7. Payment Information

Payments may be processed by independent payment providers.

Those providers may collect and process payment information under their own privacy policies and legal obligations. AU Manchester may receive transaction status, limited payment information and identifiers needed to administer an order or refund.

Customers should review the privacy information displayed by the relevant payment provider during checkout.

8. Delivery Information

We may provide a customer’s name, delivery address, contact details and parcel information to delivery and fulfilment providers where necessary to complete an order.

Carriers may process that information under their own privacy policies.

9. Overseas Disclosure and Storage

Some ecommerce, payment, analytics, communication or technical service providers may operate or store information outside Australia.

Where personal information is disclosed overseas, we take reasonable steps appropriate to the circumstances to ensure it is handled consistently with applicable privacy obligations.

The countries involved may vary depending on the service provider used. Customers may contact us for further available information about cross-border processing.

10. Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information against:

  • Loss

  • Misuse

  • Unauthorised access

  • Unauthorised disclosure

  • Alteration

  • Destruction

No internet transmission or storage system can be guaranteed to be completely secure.

Customers should keep account passwords confidential and contact us if they believe an account or transaction has been compromised.

11. Data Retention

We retain personal information only for as long as reasonably necessary for:

  • Order fulfilment

  • Customer support

  • Returns and refunds

  • Fraud prevention

  • Business and tax records

  • Dispute resolution

  • Compliance with legal obligations

Information that is no longer required will be deleted, destroyed or de-identified where reasonably practicable and permitted by law.

12. Marketing Communications

We may send promotional emails where a person has subscribed or where otherwise permitted by law.

Recipients can unsubscribe using the link in an email or by contacting service@au-manchester.com.

Unsubscribing from marketing does not prevent operational communications about an order, payment, delivery, account, security issue, return or refund.

13. Adults Only

The website and its products are intended only for people aged 18 years and over.

We do not knowingly accept orders from or intentionally collect personal information for commercial purposes from people under 18.

If we become aware that a person under 18 has submitted personal information, we will take reasonable steps to review and delete it where appropriate, subject to legal record-keeping obligations.

Contact us if you believe a person under 18 has provided personal information.

14. Access and Correction

A person may contact us to request access to or correction of personal information we hold about them.

We may need to verify identity before responding. In some circumstances, the law may permit or require us to refuse part of a request. If that happens, we will provide an explanation where required.

15. Privacy Complaints

Privacy questions or complaints should be sent to:

Email: service@au-manchester.com

Please describe the concern and provide enough information for us to investigate.

We will acknowledge and review the complaint within a reasonable period. If the issue cannot be resolved directly, a person may be entitled to contact the Office of the Australian Information Commissioner or another relevant regulator.

16. Third-Party Websites

The website may contain links to independent third-party websites.

AU Manchester is not responsible for the privacy practices or content of an independent website. Visitors should review the third party’s privacy policy before providing personal information.

17. Changes to This Policy

We may update this Privacy Policy when our practices, service providers or legal obligations change.

The current version will be published on this page with an updated revision date.

18. Contact

For privacy questions, access or correction requests, complaints or requests for further information:

Email: service@au-manchester.com