Shipping policy

Shipping Policy

Last updated: 8 September 2026

This Shipping Policy explains how orders placed through AU Manchester are processed, dispatched and delivered.

Delivery Area

We deliver to eligible residential and business addresses within Australia.

We do not currently describe our service as worldwide delivery. If an address cannot be serviced by our available carriers, we may contact the customer to cancel and refund the affected order.

Sydney Fulfilment

Orders are fulfilled from Sydney.

Orders placed on weekends or public holidays begin processing on the next available business day. Processing may take longer during public holidays, high-order periods, payment reviews or circumstances outside our reasonable control.

Delivery Time

Standard delivery within Australia generally takes 3–7 business days after dispatch.

This is an estimate rather than a guaranteed delivery date. Delivery to regional or remote destinations may require additional time.

Carrier congestion, severe weather, public holidays, incorrect address information and other external events may also affect delivery.

Shipping Charges

Standard shipping is currently free for eligible Australian orders unless a different charge is clearly displayed at checkout before payment.

Any optional express or special-delivery service, if available, will be shown separately at checkout.

Order Tracking

Tracking information is sent after an order has been dispatched.

Tracking events may take up to 2 business days to appear in the carrier’s system. If tracking has not updated after that time, contact service@au-manchester.com with your order number.

A tracking delay does not necessarily mean that the parcel has not been dispatched.

Correct Delivery Information

Customers are responsible for providing a complete and accurate:

Recipient name
Street address
Suburb
State or territory
Postcode
Email address
Contact number where required for delivery

We will try to update an address before dispatch, but an address change cannot be guaranteed once an order has been processed or handed to the carrier.

Additional delivery costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.

Delivery Attempts and Unclaimed Parcels

The carrier may leave a parcel in a safe location, take it to a collection point or make another delivery attempt, depending on its delivery procedures.

Customers are responsible for monitoring tracking information and collecting a parcel within the carrier’s stated collection period.

If an unclaimed parcel is returned to us, contact our support team. Reshipping charges may apply unless the return resulted from our error or a carrier failure for which the customer is not responsible.

Parcels Marked as Delivered

If tracking shows that a parcel has been delivered but it cannot be located:

Check the delivery address on the order.
Check safe locations around the property.
Ask other household members, building management or reception staff.
Contact the carrier using the tracking number.
Contact us if the parcel still cannot be located.

We will assist with a carrier enquiry where appropriate, but the outcome and investigation time may depend on the carrier.

Delayed or Missing Parcels

If a parcel has not arrived within the expected delivery period, contact service@au-manchester.com with your order number.

We may ask the carrier to investigate. A replacement or refund will be considered after the carrier investigation and in accordance with applicable Australian consumer law.

Damaged Parcels or Incorrect Items

If an order arrives damaged or contains an incorrect item, contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the problem
A photograph of the outer parcel
A photograph of the shipping label
Clear photographs of the affected item

Do not discard the parcel, packaging or affected product until we have reviewed the claim.

Order Cancellation

An order can generally be cancelled and refunded before dispatch. Once an order has been dispatched, it cannot normally be recalled and will be handled under our Return Policy.

Age and Delivery Requirements

Products sold through this website are intended only for adults aged 18 years and over.

We may request age or identity information where required by applicable law. A carrier may also request identification before completing delivery.

Contact

For shipping or tracking assistance:

Email: service@au-manchester.com

Include your order number so we can locate the order promptly.