Contact Us

Contact AU Manchester

Need assistance with an order, product listing, payment, delivery or tracking information? Contact the AU Manchester customer support team using the details below.

Email Support

Email: service@au-manchester.com

For questions about an existing order, please include:

  • Your full name

  • Order number

  • Email address used at checkout

  • A clear description of the issue

  • Relevant photographs if an item arrived damaged or incorrect

Please do not send complete payment-card details, passwords or other unnecessary sensitive information by email.

WhatsApp Support

WhatsApp: +852 5146 2609

This is our online WhatsApp customer-support number. The +852 country code indicates that it is not an Australian local telephone number.

For faster assistance, send your order number together with a brief description of your question. Please do not send complete payment-card information through WhatsApp.

Sydney Order Fulfilment

Orders are fulfilled from Sydney and delivered to eligible addresses within Australia.

AU Manchester operates as an online store. We do not currently operate a public retail storefront or offer walk-in purchases or customer collection from the fulfilment location.

Standard delivery generally takes 3–7 business days after dispatch. Regional or remote destinations and carrier delays may require additional time.

For complete delivery information, please read our Shipping Policy.

Product Questions

Manchester product names and packaging can vary between versions and supply batches.

If you need to confirm a specific product variant, carton format or packaging version before ordering, contact us and include the exact product name or a screenshot of the relevant listing.

Delivery and Tracking Assistance

Tracking information is provided after dispatch. Tracking events may take up to 2 business days to appear in the carrier’s system.

If your tracking has not updated after this period, or the parcel appears delayed or delivered but cannot be located, email us with your order number and tracking number.

Damaged, Incorrect or Missing Items

If there is a problem with your delivery, contact us as soon as reasonably possible and provide:

  • Your order number

  • A photograph of the outer parcel

  • A photograph of the shipping label

  • Clear photographs of the affected product

  • A description of what is damaged, incorrect or missing

Keep the product and all original packaging until the issue has been reviewed.

Return requests must be approved before anything is sent back. Please read our Return and Refund Policy for complete conditions.

Independent Retailer Notice

AU Manchester is an independent online retailer. We are not the manufacturer of Manchester products, and this website is not the manufacturer’s official corporate website.

Adults Only

This website and its products are intended only for adults aged 18 years and over.

Smoking is addictive and harmful to health.

SMOKING KILLS. Quitting will improve your health.

Quitline: 13 7848
Website: quit.org.au